Healthy Living Pharmacy

The Healthy Living Pharmacy (HLP) framework is a tiered commissioning framework aimed at achieving consistent delivery of a broad range of high quality services through community pharmacies to meet local need, improving the health and wellbeing of the local population and helping to reduce health inequalities.

HLP is now an Essential Service

As part of the five-year CPCF HLP was added as an essential service from 1st January 2021, this reflects the priority attached to public health and prevention work.

The HLP framework requirements

The requirements apply to all pharmacies, including distance selling pharmacies (DSPs), except where specifically noted that different requirements apply to DSPs.

You are no longer required to comply with the PHE Quality Criteria to achieve HLP status, as these have been superseded by the amendments to the Terms of Service and the regulations guidance. The requirements are detailed in the following PSNC pages:

PSNC Resources

PSNC has published a number of resources which can be downloaded from the PSNC HLP Hub.

  • PSNC Briefing: How to become a Healthy Living Pharmacy Level 1
  • HLP checklist
  • HLP Evidence Portfolio
  • HLP Flow Chart
  • PSNC Briefing 032/19: Healthy Living Pharmacy – Holding a health promotion event/campaign
  • Checklist for holding a health promotion event campaign
  • Event campaign questionnaire

Local Information to support HLP

Local Signposting 



HLP Leadership training needs to be attended by someone in a leadership capacity; this is usually  the pharmacist. It can be face to face training days or distance learning. CPPE offer free training for registered pharmacy professionals. See the CPPE Gateway page for further details.

Health Champion

The Health Champion training (one whole time equivalent) can be attended by any member of your pharmacy team, including healthcare assistants and technicians, ideally it should be a member of the staff working on the counter who has the time for brief conversations with patients whilst they wait. There are a number of providers of accredited training including:

Making Every Contact Count

Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health at scale across organisations and populations. Find out more and access the training module here.

Dealing with Difficult Discussions

National Campaigns

For further support please contact the LPC Chief Officer